Sonic View Call Recording for SMB's

Recording phone calls can be a boon to small and medium sized businesses because of the accuracy and flexibility of a built in tracking system.  From call logs (both incoming and outgoing), to order tracking, customer service
just got easier.

NEC’s new Sonic View Call Recording for the SV 8100 and SV8300 systems includes features that balance quality enhancements with low cost pricing.

Recorded call process can help make employee training workshops easier to organize and complete.

Some of the new Sonic View Call Recording features include report generation so call information and numbers can be analyzed and reviewed.

Reports isolating a specific day or time block using predetermined call information are a snap.

Generate regular reports using a time or generate a series of reports, or a specific need report and send it as an email attachment.

Archiving and clean-up are easy to do based on users and file saving parameters. Users can archive calls automatically, or set specific archiving criteria.

With Sonic View Call Recording, managers and supervisors can analyze or score agent calls.

USER BENEFITS:
* Easy to use intuitive interface
* Scalable - multi-location with centralized management and access to files
* Call Recording solution for all Markets
* Record IP and digital terminals
* Remote, branch and home agent support
* Listen to recording from anywhere
* Export reports and graphs to Excel and PDF
* High quality MP3 recordings
* Flexible back-ups

SONICVIEW FEATURE HIGHLIGHTS:
* Rules based recording
* Dynamic discovery of stations
* Record all calls in, out and internal calls
* Call Tagging
* Live Monitoring
* Data mining
* Hot lists
* Embedded player
* On-demand charting
* Export reports and graphs to Excel and PDF
* High quality MP3 recordings
* And more......