What is FAXBack and who uses it?

In the age of email and agile communications, FAX back may seem like its days have passed. For many – especially those who travel often or whose jobs are in the field - having access to FAX back can save time, and money and keep workers on track.

With a FAX back option, getting a hardcopy of important information is as simple as dialing a fax number, even when a FAX machine is nowhere nearby. Having access to a FAX printout is important, when a paper copy is critical to work outcomes.

One example is a business traveler, who during a flight and in mid air, realizes he needs important hardcopy documents for a business meeting in Prague. While he’s en route, he can request the paperwork be FAXED to his hotel, so it will be ready and waiting for him upon his arrival.

Another example is a field technician or sales representative who is looking for product information while on a customer site or a sales appointment. With FAX back, the information can be requested, and the FAX can be sent directly to a specified FAX number.

FAX back is most useful and timely when it’s used on the fly, by people who are on the road. You don't have to be holding a printer in your hands to get what you need, you just need to be near a FAX machine in any building you’re heading to, or already working in.

FAX back can also be used with IVR applications to define searches, so the right details get on paper.